Ways to Use Google Voice for Your Business
Google Voice is a free phone and text services for anyone that signs up for this relatively new contact service. Using Google Voice, you can setup a number which when you are called, it automatically passes on the call to your own cell phone or works along the same fashion as a voicemail system.
Small business can greatly benefit from implementing google voice for business through a variety of free and innovative implementations; this article attempts to explain a few ways Google Voice can be implemented.
Cut the costs of international calls
Small businesses often have a very large overhead when utilizing phone systems. The best intended small businesses do not want to limit their reach in the world but understand that traditional phone systems will charge an arm and a leg for international calls.
With Google Voice, small businesses could begin taking international calls for very low costs because numbers will be redirected through Google and become accessible online through email and voicemail; this allows a business to expand without heavy phone expenses.
Create a virtual presence anywhere in the world
One competitive advantage that big businesses have that few small ones do is the ability to seemingly appear anywhere in the world; creating a world-wide presence will open new, untapped markets but what is a small business to do?
Google Voice can be setup to make your business appear international. If you own separate websites for various countries, you could setup your Google Voice number to appear as if it were local to the country. Not only will you create a level of trust because you appear local but now your small business has tapped into a brand new market without alienating the local crowd.
Record and transcribe your calls
Finally, one of the best touted features of Google Voice is the ability to record and transcribe phone calls. Small business doesn’t have the luxury of staying open 24/7 so when the door closes for the night, often the sales go with it.
Leaving your phone system on through Google Voice will allow you to continue to pull in sales through the phone, have contact with important business clients and create a 24/7 customer support line so when you come in the next day you’re ready to handle any situation that may have risen over night.
Google Voice is a tool that many small businesses should at least to implement at some point in their expansion; it’s free and won’t harm the business, is that enough for you?